Privacy Policy

Last updated: April 22, 2026

TopAgent ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, products, and services.

1. Information We Collect

We collect information that you provide directly to us, including:

Account information: name, email address, phone number, and payment information when you register for an account or subscribe to our services.
Listing content: photographs, property details, MLS data, and other materials you upload to generate video content.
Communication data: messages, support tickets, and feedback you send us.
Usage data: how you interact with our platform, including video generation requests, feature usage, and session analytics.

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services;
Process transactions and send related information;
Send you technical notices, updates, security alerts, and support messages;
Respond to your comments, questions, and customer service requests;
Generate AI video content based on the photos and data you provide;
Communicate with you about products, services, and events we think may interest you.

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service providers: third parties who perform services on our behalf (e.g., payment processing, cloud infrastructure, email delivery);
Legal requirements: when required by law, court order, or governmental authority;
Business transfers: in connection with a merger, acquisition, or sale of assets.

4. Data Security

We use commercially reasonable measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking

We use cookies and similar tracking technologies to operate our website and services. For details, see our Cookie Policy.

6. Your Rights

Depending on your location, you may have the right to access, correct, delete, or port your personal data. To exercise these rights, contact us at privacy@topagent.video.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Listing photos are retained for 30 days after video generation. Account data is retained for 2 years after account deletion.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

9. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
privacy@topagent.video